Privacy notice

How we use your personal information

Effective from 1 November 2026

What we collect

• Contact details you give us when you email us or book a call, such as your name, email address and phone number.
• Professional information you choose to share, such as your role, organisation, location, time zone and goals for the programme.
• Booking and billing details, such as the cohort you join, invoices, and your company's billing details if your employer pays.
• Programme information you share in coaching and group sessions. We treat this as confidential.

We do not collect or store card details. Payments are processed by Stripe, which handles your card information securely under its own privacy policy.

Why we use it

• To reply to your enquiry and arrange a suitability call. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries.
• To deliver the programme and coaching you book, and to send invoices. Our lawful basis is performing our contract with you or your employer.
• To keep business and financial records. Our lawful basis is our legal obligations, for example to HMRC.
• To tell you about future cohorts or related programmes, only if you have asked us to or are an existing client. You can opt out at any time.

We never sell your personal information.

Signals Beyond Borders, our monthly letter

If you register for Signals Beyond Borders, we collect your email address, your first name if you give it, the date you signed up and the page you signed up on. We use this only to send you our monthly letter. Our lawful basis is your consent, which you give by ticking the box on the form.

Your details are stored securely on our web host and are not shared with anyone else. When we begin sending the letter, we may use an email service provider to deliver it; if so, we will name it here. Every letter includes a way to unsubscribe, and you can also unsubscribe at any time by emailing us. We keep your details until you unsubscribe.

Who we share it with

We share information only with service providers who help us run the business, and only as far as needed. These include our email provider, our booking and calendar tools, our video-call platform for live sessions, Stripe for payments, and our accountant. Some of these providers may store data outside the UK. Where they do, we rely on safeguards recognised under UK data protection law, such as adequacy regulations or standard contractual clauses.

How long we keep it

• Enquiries that do not lead to a booking: up to 12 months.
• Signals Beyond Borders subscribers: until you unsubscribe.
• Client and financial records: six years after the end of the tax year they relate to, as required for tax purposes.
• Coaching and session notes: no longer than two years after the programme ends, unless you ask us to delete them sooner.

Your rights

Under UK data protection law you have the right to access your information, to have it corrected or deleted, to restrict or object to how we use it, and to receive a copy in a portable format. You can also withdraw consent to marketing at any time. To use any of these rights, email us at the address above. We will reply within one month.

If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

This website

This website does not use advertising or analytics cookies. It loads fonts from Google Fonts, which means your browser connects to Google's servers and shares your IP address with them. If we add analytics or other cookies in future, we will update this notice and ask for your consent where required.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it last changed.