Booking terms
Booking terms
These terms apply when you or your organisation book a place on a Leadership in English programme (the Executive Leadership Lab, Speak with Impact or Signal Intelligence) or a coaching and advisory programme with Karen Louise Floyd. Leadership in English is run by Symmetry PR Ltd, registered in England and Wales, company number 06635107, Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN.
Booking and payment
- Every booking starts with a call, so we can check the programme is right for you.
- Your place is confirmed once we have sent your invoice and received payment in full.
- We invoice through Stripe. Payment is due within 14 days of the invoice date, and in any case before the programme starts.
- If your organisation is paying, we can invoice it directly. Please tell us the billing details and any purchase order number when you book.
- Prices are shown in euros. Symmetry PR Ltd is not VAT registered, so no VAT is added.
If you need to cancel
- More than 14 days before the programme starts: a full refund, or a free transfer to a later cohort.
- Between 7 and 14 days before the start: a free transfer to a later cohort, or a 50% refund.
- Less than 7 days before the start, or after it has begun: no refund. We will offer a place on a later cohort where one is available.
- If your organisation has booked your place, it may send a colleague in your place at no extra cost, provided they suit the programme.
Your legal right to cancel. If you book as an individual rather than as a business, you have the right to cancel within 14 days of booking without giving a reason. If you ask us to start the programme within those 14 days, we will refund the fee minus the value of any sessions already delivered.
If we need to make changes
- Each cohort needs a minimum number of participants to run well. If a cohort does not reach it, or we need to move its dates, we will tell you as early as possible and offer you a place on another cohort or a full refund.
- If Karen is unable to lead a session because of illness or an emergency, we will reschedule it at the earliest suitable date.
Sessions and attendance
- Group sessions are live and are not recorded. Missed group sessions cannot be refunded.
- One-to-one sessions can be rescheduled with at least 48 hours' notice. Sessions cancelled with less notice may be counted as delivered.
Coaching and advisory programmes
Bespoke coaching and advisory programmes are agreed individually. The number of sessions, timeframe, fee and payment schedule are set out in a written proposal, and those agreed terms apply alongside these.
Confidentiality
What is shared in sessions stays confidential. Every group participant agrees to keep what others share private. Where an organisation sponsors a programme, any feedback to the sponsor is limited to general themes and never identifies what an individual has said without their agreement.
Our responsibility
Our programmes and coaching are designed to support your development. Results depend on many things, including your own commitment, so we cannot guarantee specific outcomes. Our total liability to you is limited to the fees you have paid for the programme concerned. Nothing in these terms limits any rights you have by law.
Questions
If you have any questions about these terms, please email hello@leadershipinenglish.com. These terms are governed by the law of England and Wales.